Now back in India, I have been looking at VW models in India. My family had rejected Polo outright, being 'too small' ( I find even Alto & all other small cars very cute. Also, easy to manouvre around)!
So, Vento was an option.
I was pleasantly surprised to find both Polo & Vento parked in our residential complex! A nice counter, three young & smart sales-agents. I approached them, with a lot of expectation. I was worried if I would be 'pushed' to book one immediately, being a fence-sitter !
"Fortunately", nothing happened. Two sales agents pretended to be busy with an elderly prospect 'window-shopping', the third agent just ignored me. I was amused... They came all the way "to the customer", and then "stay away" from customer !!! I went around, looked at it closely, gave them an opportunity to get a prospective cusotmer.... and returned home!
I was wondering how would VW or the dealer ensure these event-initiatives are genuinely an effort to tap cusotmer at his residence ( office) !!! What would it take to get the front-end staff genuinely interested, apart from target & incentive ?!